fb87 Responsible Gaming Play Within Your Limits

1. Our Commitment to Responsible Gaming

fb87 treats responsible gaming as the foundation of a trustworthy platform, not a regulatory checkbox. Our responsible gaming framework is designed specifically with Bangladeshi players in mind — recognising that for many users across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi, online gaming is a relatively new activity and clear guidance on safe play genuinely matters.

Our responsible gaming program rests on four pillars: strict age verification to prevent underage access; player-controlled tools that put spending and time decisions in your hands; proactive monitoring to identify players who may be at risk; and direct access to trained support staff available every day of the year — including during Eid, Pohela Boishakh, and other Bangladeshi public holidays — in both English and Bengali.

2. Age Restriction — 21+ Only

All players must provide their correct date of birth when registering an fb87 account. fb87 reserves the right to request a government-issued National ID (NID), passport, or birth certificate at any point in a player's account lifecycle to confirm age compliance. This is not a one-time check — our team may request updated documentation whenever our systems flag a potential age concern.

Accounts belonging to persons found to be under 21 years of age will be immediately and permanently closed. Any deposits made will be returned via the original payment method — bKash, Nagad, or Rocket — after deducting any bonus amounts claimed. No exceptions are made to this policy.

3. Responsible Gaming Tools

fb87 provides six free player-controlled responsible gaming tools. All tools are accessible through your account settings or by contacting our support team. Changes that reduce your limits take effect immediately. Increases to existing limits require a minimum 7-day cooling-off period.

4. How to Activate a Tool

Activating any responsible gaming tool takes under two minutes. Follow these steps:

5. Recognising Problem Gambling

Problem gambling is not about the size of a bet — it is about loss of control. The following warning signs may indicate that gambling has become harmful:

• Spending more time or money on gaming than intended, or finding it hard to stop once you have started.
• Using money set aside for rent, food, household bills, or school fees to fund gambling sessions.
• Borrowing money from family or friends, or using mobile credit services, specifically to fund gaming.
• Chasing losses — continuing to gamble in an attempt to win back money already lost.
• Neglecting work, studies, or family responsibilities because of time spent gambling or thinking about gambling.
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling.
• Hiding gambling activity from family members, or lying about the amount of time or money spent on gaming.
• Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.

6. Self-Exclusion — Taking a Longer Break

Self-exclusion is the strongest responsible gaming measure available on fb87. When you self-exclude, your account is fully suspended for the entire duration of the exclusion period. During this time you cannot log in, place bets, claim bonuses, make deposits, or access any gaming content. fb87 will also remove you from all marketing communications — including SMS and promotional emails — for the full duration.

Self-exclusion periods at fb87 are: 3 months, 6 months, 1 year, and permanent (indefinite). You may request self-exclusion at any time through your account settings or by contacting our support team. Once confirmed, self-exclusion takes effect within 24 hours and cannot be reversed before the chosen minimum period has elapsed. Permanent self-exclusion cannot be reversed under any circumstances.

If you receive any fb87 marketing communication during a self-exclusion period, please report it to [email protected] immediately so our team can investigate and correct the issue. We treat such reports with the highest priority.

7. Protecting Others in Your Household

If you share a mobile phone or tablet with other household members — including children, younger siblings, or other relatives — it is important to prevent them from accessing your fb87 account. Always log out of fb87 when your gaming session ends. Do not save your login credentials in shared browsers, and consider using a separate device or browser profile exclusively for your fb87 account.

Parents and guardians are strongly encouraged to use device-level parental controls available on Android and iOS smartphones — including app restrictions, screen time limits, and content filters — to prevent minors from reaching online gaming platforms. fb87 fully supports the use of these tools as an additional layer of protection alongside the platform's own responsible gaming features.

8. Tips for Safer Play

Even if gambling is not a problem for you today, the following habits are recommended for all fb87 players to help keep it that way:

• Set a fixed gaming budget before each session and stop when it is reached — whether you are winning or losing at the time.
• Never gamble with money you cannot afford to lose. Treat your gaming budget the same way you would treat the cost of a cinema ticket or a meal out — it is entertainment spending, not investment.
• Take regular breaks during your gaming sessions. Step away from the screen for at least five minutes every hour to avoid losing track of time and money.
• Do not gamble when you are tired, stressed, upset, or have been drinking. Impaired judgment significantly increases the risk of poor decisions and chasing losses.
• Keep gaming balanced with other areas of your life. Maintain time for family, hobbies, work, and physical activity — gaming should complement your life, not replace parts of it.
• If a session is going badly, log out and walk away. There is never any obligation to keep playing — a fresh session tomorrow with a clear head is always the better choice over chasing a loss today.

9. Get Help — Support Is Always Here

Reaching out when gaming feels out of control is a sign of strength, not weakness. fb87's support team is trained to handle all responsible gaming requests with complete confidentiality and without judgment. If gambling is causing harm to you or your family, please do not wait — use any of the following channels: